"Tiffany,
I would express the same kinds of reservations as Richard, and I would add this: by and large users don't actually care about the layout or format of the documentation. What they care about are:
Can they find the information they want…"
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Survey Questions for our customers
Started this discussion. Last reply by Mark Baker Feb 16. 5 Replies 0 Likes
Hello,We just created a new department at our company for product documentation. Our current product documentation is about 3+ years out of date. We would like to start fresh and get an idea from…Continue
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Kai Weber replied to Tiffany Shoemaker's discussion Survey Questions for our customers"You're welcome, Tiffany. I just remembered that I blogged about this some time ago, maybe you'll find these two posts helpful as…"
Tiffany Shoemaker replied to Tiffany Shoemaker's discussion Survey Questions for our customers"Thanks for the replies! and Kai - you gave me a different approach to this survey and it was very helpful! Thank you so much!!!!!"
Kai Weber replied to Tiffany Shoemaker's discussion Survey Questions for our customers"Hi, Tiffany, it's a smart move to get to know your audience before you decide how to proceed. That said, you can get all kinds of answers from your customers, but depending on your questions, some answers will be more helpful than others.
I…"
Richard S. replied to Tiffany Shoemaker's discussion Survey Questions for our customers"I've done them, but I'm not an expert at it, and really, I'm not a fan either.
If you know what you are trying to learn and have faith that respondents will be representative of your audience (those are two big ifs by btw), you…"
Tiffany Shoemaker posted a discussionSurvey Questions for our customers
Hello,We just created a new department at our company for product documentation. Our current product documentation is about 3+ years out of date. We would like to start fresh and get an idea from customers what their thoughts are on the layout of our current product documentation, their preferred output, etc... Has anyone sent out a survey to your customer base? If so, would you be willing to share some of the questions you asked to help you understand how to improve your documentation, along…See More
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