Handling a pricing change.
How would you handle the pricing change in the help documents. With existing customer on old pricing and the new customers following the new pricing.See More
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Handling a pricing change.
Started Sep 10, 2012 0 Replies 0 Likes
How would you handle the pricing change in the help documents. With existing customer on old pricing and the new customers following the new pricing.Continue
Help docs - Moving with the new trend?
Started this discussion. Last reply by Mike Phillips Mar 19, 2012. 1 Reply 0 Likes
Hello everyone!I have come across help documents that are not purely procedure based. Some mainly rely on just the Knowledge Base with numerous questions. Trends are changing today with respect to…Continue
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Pavitra Jothi commented on Daniel Archer's blog post A (better) approach to writing user manuals"Thanks for sharing. That was useful. Made me think on similar lines."
Pavitra Jothi liked Angel Candelario's blog post Interview to a Technical Writer NASA Apollo Program: Vern Westgate
Pavitra Jothi commented on Tammy Butcher's blog post The Value of Documentation and Help when Support is Free"Hi Kim,
Yes, comments and feedback from your customers are very valuable for you as well as the other users. I use Zoho Wiki as the platform for my Online Help. You can give it a try and see if it suits your requirements. I have also been…"
Pavitra Jothi replied to Chastin Howerton's discussion Wiki Newbie - Need Help Getting Started and Staying Organized"You got it right about the master pages. With the links I also include a one liner about the feature.
In my case, the images have to be updated one at a time... and yes, it is a tedious job when you have to change all the screenshots of a feature…"
Pavitra Jothi replied to Chastin Howerton's discussion Wiki Newbie - Need Help Getting Started and Staying Organized"I use a wiki to manage and publish my docs. First of all, I name pages keeping in mind these things.
It should give a clue of what is in the page
It should be clear to the readers
Also, based on the literals used inside product
I have organized it…"
Mike Phillips replied to Pavitra Jothi's discussion Help docs - Moving with the new trend?"Many old (surely legacy?) help systems composed of Q&As are hangovers from (yet another) lazy dead-end initiative from MicroSoft. Easy to do, but almost impossible to do well or maintain, for the most part they proved as popular with users as…"
Pavitra Jothi commented on Tammy Butcher's blog post The Value of Documentation and Help when Support is Free"Mark, that is so true! The Help doc I have written are published on a wiki platform, where there is an option to leave comments. I often found customers reading the Help and posting comments if they need additional information or if they…"
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