Pavitra Jothi
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  • Chennai
  • India
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Pavitra Jothi's Discussions

Handling a pricing change.

Started Sep 10, 2012 0 Replies

How would you handle the pricing change in the help documents. With existing customer on old pricing and the new customers following the new pricing.Continue

Help docs - Moving with the new trend?

Started this discussion. Last reply by Mike Phillips Mar 19, 2012. 1 Reply

Hello everyone!I have come across help documents that are not purely procedure based. Some mainly rely on just the Knowledge Base with numerous questions. Trends are changing today with respect to…Continue

 

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Pavitra Jothi posted a discussion

Handling a pricing change.

How would you handle the pricing change in the help documents. With existing customer on old pricing and the new customers following the new pricing.See More
Sep 10, 2012
Daniel Archer and Pavitra Jothi are now friends
Sep 6, 2012
Pavitra Jothi commented on Daniel Archer's blog post A (better) approach to writing user manuals
"Thanks for sharing. That was useful. Made me think on similar lines."
Sep 6, 2012
Pavitra Jothi liked Daniel Archer's blog post A (better) approach to writing user manuals
Sep 6, 2012
Pavitra Jothi liked Angel Candelario's blog post Interview to a Technical Writer NASA Apollo Program: Vern Westgate
Sep 6, 2012
Pavitra Jothi and Nithya are now friends
Sep 6, 2012
Pavitra Jothi and RAJENDAR D are now friends
Jun 19, 2012
Pavitra Jothi and Bhupendra Singh are now friends
Jun 4, 2012
Pavitra Jothi commented on Tammy Butcher's blog post The Value of Documentation and Help when Support is Free
"Hi Kim, Yes, comments and feedback from your customers are very valuable for you as well as the other users. I use Zoho Wiki as the platform for my Online Help. You can give it a try and see if it suits your requirements. I have also been…"
Apr 30, 2012
Pavitra Jothi updated their profile
Apr 3, 2012
Pavitra Jothi and John Amol are now friends
Apr 3, 2012
Pavitra Jothi and Tim Larsen are now friends
Mar 26, 2012
Pavitra Jothi replied to Chastin Howerton's discussion Wiki Newbie - Need Help Getting Started and Staying Organized
"You got it right about the master pages. With the links I also include a one liner about the feature. In my case, the images have to be updated one at a time... and yes, it is a tedious job when you have to change all the screenshots of a feature…"
Mar 21, 2012
Pavitra Jothi replied to Chastin Howerton's discussion Wiki Newbie - Need Help Getting Started and Staying Organized
"I use a wiki to manage and publish my docs. First of all, I name pages keeping in mind these things. It should give a clue of what is in the page It should be clear to the readers Also, based on the literals used inside product I have organized it…"
Mar 20, 2012
Mike Phillips replied to Pavitra Jothi's discussion Help docs - Moving with the new trend?
"Many old (surely legacy?) help systems composed of Q&As are hangovers from (yet another) lazy dead-end initiative from MicroSoft. Easy to do, but almost impossible to do well or maintain, for the most part they proved as popular with users as…"
Mar 19, 2012
Pavitra Jothi commented on Tammy Butcher's blog post The Value of Documentation and Help when Support is Free
"Mark, that is so true! The Help doc I have written are published on a wiki platform, where there is an option to leave comments. I often found customers reading the Help and posting comments if they need additional information or if they…"
Mar 17, 2012

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