"Hi Pavitra,
I, too, publish Help docs on a Wiki platform, but there is no commenting system in-place. Can you please tell me which Wiki you are using, and how your commenting system is implemented? Is it a Wiki plug-in?
I very much agree with your…"
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Looking for Ideas: A Way to Single-Source DokuWiki Content
Started this discussion. Last reply by Kim Martin Oct 17, 2011. 6 Replies 0 Likes
Hi All,I'm working on a project where I need to create Support "articles" for my company's clients. My manager wants to provide the content through DokuWiki (which is linked to the company Web site's…Continue
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Kim Martin commented on Tammy Butcher's blog post The Value of Documentation and Help when Support is Free
Gordon Meyer commented on Kim Martin's blog post What do you use for creating online tutorials?"I agree that most authors have overestimated their reader's attention span or patience. A very visual way to provide a tutorial,with the tedium or expense of video, is to use something like Clarify. I wrote about it…"
Tammy Butcher commented on Kim Martin's blog post What do you use for creating online tutorials?"Kim, have to say I tend to agree with you in that customers seem to want to speak to people (Tech Support) rather than view online tutorials on simple tasks. Even at the expense of reading online help or quick references sometimes,…"
Kim Martin commented on Kim Martin's blog post What do you use for creating online tutorials?"Thanks for sharing your thoughts, Richard. Some new projects have fallen into my lap since my original post; one being that, in addition to creating online demos for our Support page, I will also be creating tutorials, with quizzes, for new hires in…"
Richard S. commented on Kim Martin's blog post What do you use for creating online tutorials?"Up front I'll say that I've only done this a bit. I know a fair bit about AV formats and video encoding, but I'm more of a hack when it comes to scripting and storyboarding these things.
With that out of the way, my main…"
Kim Martin posted a blog postWhat do you use for creating online tutorials?
I work for a Web hosting company and am in charge of creating KB articles, online Help, etc. Several times a week, I look at the Support pages for other hosting companies to keep my finger on the pulse, and it looks like online tutorials are very popular. Personally, I think they are over-used. I just find it hard to believe that the average user would sit and watch a three to six-minute demo on how to do really simple, intuitive tasks, like setting up an e-mail account. To me, watching these…See More
Kim Martin replied to Daniel Berman's discussion Receiving feedback on Online Help"Great topic, Daniel. I am currently in the midst of facilitating (well, thinking about it anyway) some sort of feedback system, but really don't know if the benefits outweigh the time and effort. Honestly, I've never utilized such a system…"
Kim Martin replied to Kim Martin's discussion Looking for Ideas: A Way to Single-Source DokuWiki Content"I would like to share a link I cam across related to this discussion. It's good to know that others are realizing the need for more Wiki-friendly…"
Kim Martin replied to Kim Martin's discussion Looking for Ideas: A Way to Single-Source DokuWiki Content"William,
Thanks so much for your input. I think I will try the HTML2DOKUWKI route. Based on what you've shared, it sounds like it will be the simplest (and more importantly, quickest) solution. This is a huge project so I have to be sure that…"
Willam van Weelden replied to Kim Martin's discussion Looking for Ideas: A Way to Single-Source DokuWiki Content"DokuWiki and PDF have a troubled relationship. The Bookcreator plugin and other plugins such as DW2PDF are not compatible with the latest version of DokuWiki. Be sure to check the version of your Wiki first.
There is a Word to Wiki converter:…"
Kim Martin's discussion was featuredLooking for Ideas: A Way to Single-Source DokuWiki Content
Hi All,I'm working on a project where I need to create Support "articles" for my company's clients. My manager wants to provide the content through DokuWiki (which is linked to the company Web site's Client Support page), and also wants to be able to provide a fully navigational PDF document (containing all of the same content).I have searched for some solution for Word-to-DokuWiki conversion, and vice-versa, but have not turned up much.I would be so grateful for any thoughts, ideas, comments…See More
Richard S. replied to Kim Martin's discussion Looking for Ideas: A Way to Single-Source DokuWiki Content"http://www.dokuwiki.org/plugin:bookcreator
I have no experience with this plugin or with Dokuwiki, but it seems to fit the bill. If the reality matches the claim, it may work for you. I use Confluence at work, and it has this capability as well. I…"
Kim Martin replied to Kim Martin's discussion Looking for Ideas: A Way to Single-Source DokuWiki Content"Thanks, Richard. I've looked into using DokuWiki plug-ins, but have not attempted to try them yet. Based on what I've read, they seem to work only on a page-by-page basis. I would want to be able to convert all pages of the Wiki at once.
I…"
Richard S. replied to Kim Martin's discussion Looking for Ideas: A Way to Single-Source DokuWiki Content"Simple way... author the articles in directly in the wiki and let your wiki engine spin the PDF output. Most wikis do this out of the box or with plugins. DokuWiki seems to have this capability with plugins.
If you need more…"
Kim Martin posted a discussionLooking for Ideas: A Way to Single-Source DokuWiki Content
Hi All,I'm working on a project where I need to create Support "articles" for my company's clients. My manager wants to provide the content through DokuWiki (which is linked to the company Web site's Client Support page), and also wants to be able to provide a fully navigational PDF document (containing all of the same content).I have searched for some solution for Word-to-DokuWiki conversion, and vice-versa, but have not turned up much.I would be so grateful for any thoughts, ideas, comments…See More
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What do you use for creating online tutorials?
Posted on February 16, 2012 at 8:42am 4 Comments 0 Likes
I work for a Web hosting company and am in charge of creating KB articles, online Help, etc. Several times a week, I look at the Support pages for other hosting companies to keep my finger on the pulse, and it looks like online tutorials are very popular. Personally, I think they are over-used. I just find it hard to believe that the average user would sit and watch a three to six-minute demo on how to do really simple, intuitive tasks, like setting up an e-mail account. To me, watching…
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