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Courtney Powell Female Austin, TX United States: Like

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The True Objective of a Technical Writer: Does strategy even matter?!

Started this discussion. Last reply by David Foster Dec 9, 2011. 19 Replies 6 Likes

Last month Webworks released a survey to gauge the objectives of today's technical writers. We received over 100 responses and are excited to share some of the results with you. In our survey we…Continue

Tags: Tools, Communication, Authoring, Help, Documentation

10 Second Survey: What do you do when you have an issue with a big corporation?

Started this discussion. Last reply by Craig Haiss Nov 7, 2011. 2 Replies 3 Likes

Have 10 secs and an? Please take this survey about what you do when you have an issue with a large corporation. :) …Continue

Are you using DITA? What?!

Started this discussion. Last reply by Courtney Powell Sep 30, 2011. 13 Replies 0 Likes

Last month we (WebWorks ePublisher) shared a simple survey with our Facebook fans inquiring as to whether or not they were using DITA (for our upcoming release-preview below). The response was much…Continue

Tags: DITA

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What Conferences Will You Be Attending In 2012

Hey All,We're trying to get a feel for what conferences everyone will be attending this year. I've comprised a brief 1 question survey asking which conferences you'll be attending in 2012. We'll be posting the results in a week or so, so please take a few seconds to let us know.SurveyThanks!See More

Feb 29

2 Comments 0 Likes

Tom Johnson commented on Courtney Powell's blog post What Conferences Will You Be Attending In 2012

"Cool survey. I wrote a post here with some info about conferences I'm attending this year."

Feb 29

Courtney Powell commented on Courtney Powell's blog post What Conferences Will You Be Attending In 2012

"Hello all, We have comprised the results of our survey asking which conferences everyone will be attending this year and out of the 70+ respondents, these are the numbers that came back: 25% --> STC…"

Feb 7

Courtney Powell posted a blog post

What Conferences Will You Be Attending In 2012

Jan 30

2 Comments 0 Likes

Courtney Powell posted a blog post

"Beyond Technical Writing" Whitepaper release!

Hi Folks!WebWorks just released a new whitepaper entitled:Beyond Technical CommunicationBeyond Technical Communication is an inside analytical look into the contributions a Technical Writer can make to maximize the customer experience while at the same time minimize associative costs.You can click here to view the whitepaper.See More

Jan 24

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David Foster replied to Courtney Powell's discussion The True Objective of a Technical Writer: Does strategy even matter?!

"My math is probably off, but I believe that 35 + 49 = 13. That is, by providing accurate information in a user friendly way, a likely outcome is that customer support calls are reduced, product usability is enhanced (how many times in your career…"

Dec 9, 2011

Daniel Archer liked Courtney Powell's discussion The True Objective of a Technical Writer: Does strategy even matter?!

Nov 24, 2011

Raghu Tiwari liked Courtney Powell's discussion The True Objective of a Technical Writer: Does strategy even matter?!

Nov 24, 2011

hyna reza replied to Courtney Powell's discussion The True Objective of a Technical Writer: Does strategy even matter?!

"but the question is .................is the today's users still bother the docs????"

Nov 23, 2011

Sanjay G replied to Courtney Powell's discussion The True Objective of a Technical Writer: Does strategy even matter?!

"I feel the objective of a Technical writer is provide complete information about a product. The text should be user friendly and should help the User to navigate through the application. It should reduce customer calls thereby reducing manpower for…"

Nov 23, 2011

Richard Rabil, Jr. replied to Courtney Powell's discussion The True Objective of a Technical Writer: Does strategy even matter?!

"Yes, I think the "powers that be" do think in business terms generally, even if they tend not to see the value of docs in particular. If we are to sell our vision, we need to meet our audience on that general common ground. I think…"

Nov 21, 2011

Marie-Ève Béland replied to Courtney Powell's discussion The True Objective of a Technical Writer: Does strategy even matter?!

"Thanks guys for this great conversation. It is very enlightening. Coming form a marketing position, I still have the "market discipline" inked in me, but I find that it is hard to communicate that vision of things towards the management.…"

Nov 21, 2011

Mark Baker replied to Courtney Powell's discussion The True Objective of a Technical Writer: Does strategy even matter?!

"Yes, that is indeed a problem. But if the people that pubs reports to do not see the business value of docs in particular, they do hopefully think in business terms generally. The problem is that when tech pubs folks try to make the case for the…"

Nov 20, 2011

Sarah Maddox replied to Courtney Powell's discussion The True Objective of a Technical Writer: Does strategy even matter?!

"Hallo Courtney Thanks for posting these results. Wow, 95% believe that tech comm is in need of evolution. I wonder what those respondents understood by "evolution", and if they all meant more or less the same thing. Getting to the main…"

Nov 20, 2011

Richard Rabil, Jr. replied to Courtney Powell's discussion The True Objective of a Technical Writer: Does strategy even matter?!

""Does money flow away from the product because it is a poor product, or because it has poor docs that don't let people appreciate what a good product it really is? It is not always easy to tell." Yes, exactly. That hits the nail on…"

Nov 19, 2011

Mark Baker replied to Courtney Powell's discussion The True Objective of a Technical Writer: Does strategy even matter?!

"In practical terms, it means that if people are not buying the product because the docs don't help them use it to its full potential, then money will flow away from the product towards competing products. The company will lose market share…"

Nov 18, 2011

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What Conferences Will You Be Attending In 2012

Posted on January 30, 2012 at 11:30am 2 Comments 0 Likes

Hey All,

We're trying to get a feel for what conferences everyone will be attending this year. I've comprised a brief 1 question survey asking which conferences you'll be attending in 2012. We'll be posting the results in a week or so, so please take a few seconds to let us know.

Survey

Thanks!

"Beyond Technical Writing" Whitepaper release!

Posted on January 24, 2012 at 4:00pm 0 Comments 0 Likes

Hi Folks!

WebWorks just released a new whitepaper entitled:

Beyond Technical Communication

Beyond Technical Communication is an inside analytical look into the contributions a Technical Writer can make to maximize the customer experience while at the same time minimize associative costs.…

Continue