Chastin Howerton's Page

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Mar 21

Chastin Howerton replied to Chastin Howerton's discussion Does anyone use Instagram on behalf of their company?

"You're talking sneak peeks, and I like it! Also, for bigger companies, it could be a fun way to keep everyone up-to-speed on what each department is working on."

Mar 21

Pavitra Jothi replied to Chastin Howerton's discussion Wiki Newbie - Need Help Getting Started and Staying Organized

"You got it right about the master pages. With the links I also include a one liner about the feature. In my case, the images have to be updated one at a time... and yes, it is a tedious job when you have to change all the screenshots of a feature…"

Mar 21

Gordon Meyer replied to Chastin Howerton's discussion Does anyone use Instagram on behalf of their company?

"Thanks, Chastin. I'm just brainstorming, but I'm thinking along the lines of showing the UI for new features, perhaps before the product is released, to build some excitement or just awareness of what is coming down the pike."

Mar 20

Chastin Howerton replied to Chastin Howerton's discussion Does anyone use Instagram on behalf of their company?

"Gordon, I've found it beneficial for our company to use some of my tech comm skills to help with social media projects, so I've been using this app to share pictures of IWS and highlight our rich culture. I haven't been thinking…"

Mar 20

Chastin Howerton replied to Chastin Howerton's discussion Wiki Newbie - Need Help Getting Started and Staying Organized

"Ohhhh...... I see, I see. Good example, Richard. Seems like it might be easiest to just overwrite images when I'm making updates. Thanks for answering so many of my questions. I really want this project to go over well. So far it's…"

Mar 20

Richard S. replied to Chastin Howerton's discussion Wiki Newbie - Need Help Getting Started and Staying Organized

"In HTML, an image is a reference. To oversimplify, the HTML that a wiki generates says something like Hey web browser, display the image file "foobar.png" on this page using the following properties . The properties are instructions…"

Mar 20

Richard S. replied to Chastin Howerton's discussion Wiki Newbie - Need Help Getting Started and Staying Organized

"Do you know which wiki you plan to you, or are you still scoping this? Confluence has a pretty decent explanation of search weighting, and page title is a big part of it. It's worth reading how whichever tool you choose deals with search…"

Mar 20

Chastin Howerton replied to Chastin Howerton's discussion Wiki Newbie - Need Help Getting Started and Staying Organized

"Hey, Pavitra.Thank you for your contributions. I have a question about your placeholder pages - From my understanding of what you're saying about the master page with the sections and links is that it sort of serves as a table of contents for…"

Mar 20

Chastin Howerton replied to Chastin Howerton's discussion Wiki Newbie - Need Help Getting Started and Staying Organized

"Richard, thanks for the detailed reply. This is certainly helpful. The reason why I was asking about the search and the page names was because when I tried everything out the first time I realized that I didn't name pages with enough detail. So…"

Mar 20

Pavitra Jothi replied to Chastin Howerton's discussion Wiki Newbie - Need Help Getting Started and Staying Organized

"I use a wiki to manage and publish my docs. First of all, I name pages keeping in mind these things. It should give a clue of what is in the page It should be clear to the readers Also, based on the literals used inside product I have organized it…"

Mar 20

Richard S. replied to Chastin Howerton's discussion Wiki Newbie - Need Help Getting Started and Staying Organized

"How frequently do you release? Do you update documents outside of release cycles? How often? How do you name your pages? As tersely as possible while keeping the intent of the page obvious. There's not a standard if that's what…"

Mar 19

Chastin Howerton replied to Chastin Howerton's discussion Wiki Newbie - Need Help Getting Started and Staying Organized

"Thanks for the link, Peter! It seems like a lot of companies are able to organize materials by version. Our company is a bit unique in that aspect. We do have module documentation and release notes, but when a release is scheduled, everyone receives…"

Mar 19

Chastin Howerton commented on Tammy Butcher's blog post The Value of Documentation and Help when Support is Free

"Mark, You made some great points in your last comment. I certainly agree that documentation needs to be moved online. We are in the process of moving information to a wiki, but I am interested in hearing what you have to say about different web…"

Mar 16

Chastin Howerton posted a discussion

Wiki Newbie - Need Help Getting Started and Staying Organized

Does anyone put their documentation materials on a wiki? If so, what are some useful tips for getting started and keeping things nice n' tidy? Below are some questions I have about content organization, but I am open to hearing anything you'd be willing to share about wikis and your personal experiences with them:How do you name your pages?Do you start with a master page and link out?Do you have master sections and link out?How do you handle "Searching" for information?Feature…See More

Mar 16

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Chastin Howerton commented on Tammy Butcher's blog post The Value of Documentation and Help when Support is Free

"At the point in which customers are calling support personnel rather than reading help documents, what should you do? Does your primary audience become the support staff, or do you revamp your training materials to better engage your clients? And if…"

Mar 16

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