The social network for technical communicators
The social network for technical communicators
TWW is an open and free community for technical communicators. After signing up, create a blog, start a discussion, add an event, and invite your friends!
Please take a moment to read some getting started tips and posting guidelines.
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Daniel Berman |
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Sarah Maddox |
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Richard S. |
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Julie Norris |
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Thomas Mauser |
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Sanjay G |
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Tiffany Shoemaker |
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Nidhi Manchanda |
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HannahJ |
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Zachary Brown |
Posted by Lingbo Lu on February 16, 2012 at 9:20pm 0 Comments 0 Likes
Hi everyone! I've heard a lot of good things about this site from my co-worker Sarah Maddox, so here I am!
I just did a basic documentation analysis using Google Analytics and thought I'd share it here too:…
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Posted by Kim Martin on February 16, 2012 at 8:42am 0 Comments 0 Likes
I work for a Web hosting company and am in charge of creating KB articles, online Help, etc. Several times a week, I look at the Support pages for other hosting companies to keep my finger on the pulse, and it looks like online tutorials are very…
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Posted by David Farbey on February 1, 2012 at 10:32am 0 Comments 0 Likes
The Programme Committee for Technical Communication UK 2012 (TCUK 2012) is delighted to announce that it is now inviting proposals for speaking at the conference. The conference takes place at the Marriot Gosforth Park Hotel in Newcastle (…
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Posted by Courtney Powell on January 30, 2012 at 11:30am 1 Comment 0 Likes
Hey All,
We're trying to get a feel for what conferences everyone will be attending this year. I've comprised a brief 1 question survey asking which conferences you'll be attending in 2012. We'll be posting the results in a week or so, so…
Continue Posted by Courtney Powell on January 24, 2012 at 4:00pm 0 Comments 0 Likes
Hi Folks!
WebWorks just released a new whitepaper entitled:
Beyond Technical Communication…
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Posted by Karen Michele on January 11, 2012 at 3:23pm 3 Comments 0 Likes
I need some practical advice on writing revision notes and document versioning. What information do you include in revision notes? Do you have any reference info on document versioning (vs. product versioning)? Thanks.
Posted by Karen Michele on January 9, 2012 at 4:07pm 6 Comments 0 Likes
Greetings.
Another post got me curious: What percentage of your time do you spend writing "traditional" documentation--user guides, online help, quick-start guides, and so on--vs. more bleeding-edge stuff, such as social media, wikis,…
ContinuePosted by Sandy Stuckless on January 6, 2012 at 10:07pm 3 Comments 0 Likes
New Years Resolutions. What to say about new years resolutions. I hate them.
Ok, so that might be a little strong, but I don't particularly care for them. I don't swear at midnight on January 1 to lose a few pounds. You'll not hear me…
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Posted by Daniel Mann on December 30, 2011 at 5:13pm 0 Comments 0 Likes
Hello all!I am currently a first year masters student in technical communication. I was wondering if anyone has any advice for obtaining an internship in technical writing. I don't have a whole lot of experience, however I am seeking an…
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Posted by Ladislav Sedlak on December 24, 2011 at 7:38am 0 Comments 1 Like
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The forum is a great place to start a discussion or collect feedback from the community. Consider creating a blog post if you would like to share an article of interest with the community.
Started by Gursheesh in Questions, Opinions, and Thoughts. Last reply by Mark Baker 5 hours ago. 2 Replies 0 Likes
Hello,I work in a small software company. Recently my manager asked me to create a small document on the services that our company offers. I started the document with the "Objective" stating what the document will cover. But my manager did not like the "Objective" part in the document and he wanted me to convince him that why it is required.Please help me with this.Regards,GursheeshContinue
Started by Sarah Maddox in Software and Stuff. Last reply by Sanjay G 7 hours ago. 13 Replies 0 Likes
I'm thinking of putting together a proposal to speak at my company's annual conference. It's a big event, and it would be pretty cool to see a topic about technical documentation included in the line-up. I spoke at the conference two years ago. My presentation was well received and gave quite a lift to the technical writing team within the organisation as a whole. This has led me to wondering how often technical writers get an opportunity like this. Have you done it, and what sort of feedback…Continue
Started by Chastin Howerton in Questions, Opinions, and Thoughts. Last reply by Chastin Howerton 21 hours ago. 2 Replies 0 Likes
I am one of the social media admins for a small software company, and I am interested in sharing their unique culture and perspectives via instagram. I have a personal account and enjoy viewing posts from other local businesses, but I'm not sure how well this would work.Is anyone else using instagram for a similar purpose? I don't know of very many businesses using this application, so I'm not sure who to even follow.Thoughts? Opinions? Start-up tips or tricks?Continue
Started by Ann Page in Questions, Opinions, and Thoughts. Last reply by Daniel Archer 22 hours ago. 7 Replies 0 Likes
I'm curious how other tech writers develop examples to support your work, such as example scenarios that support tasks or other text, or example data that is shown in a screenshot or video. Do you make up a fake user or company that readers can relate to? Do you get permission from a real customer/client and use their data in examples? Do you simply make examples directed to the users as "you?" Such as, "You have an XYZ product you want to sell..."Continue
Tags: examples
Started by Thomas Mauser in Software and Stuff. Last reply by Daniel Archer 22 hours ago. 7 Replies 1 Like
On a given technical communications project that involves the creation of a user manual or documentation, how does one estimate effort? Is there a standard level of effort (e.g., 3-5 hours per page?) that is used as a rule of thumb or does it vary depending on the size and complexity of the writing project? Appreciate hearing from anyone who has experience estimating technical communications projects. Tom Mauser, Toronto, Ontario, Canada Continue
Started by Danielle M. Villegas in Questions, Opinions, and Thoughts. Last reply by Danielle M. Villegas yesterday. 3 Replies 0 Likes
Hello all--This is the first time I'm posting something on these forum walls. I'm a student in her last semester of grad school earning her MS in Professional and Technical Communications who is also job hunting right now, as the contract on my last position ended last week. I had a great phone interview with a place that is looking to step up their web presence and they see social media as the answer. I participate in Facebook, Twitter, and LinkedIn, and have a just a little experience with…Continue
Started by Sarah Maddox in Questions, Opinions, and Thoughts yesterday. 0 Replies 0 Likes
This book looks pretty interesting: Open Advice - FOSS: What We Wish We Had Known When We Started. It's a collection of articles by well-known open source contributors. The PDF version is available under a CC-BY-SA licence. You can also buy a printed copy or get an ebook version at the website: Open Advice.The book…Continue
Started by Tiffany Shoemaker in Software and Stuff. Last reply by Mark Baker on Friday. 5 Replies 0 Likes
Hello,We just created a new department at our company for product documentation. Our current product documentation is about 3+ years out of date. We would like to start fresh and get an idea from customers what their thoughts are on the layout of our current product documentation, their preferred output, etc... Has anyone sent out a survey to your customer base? If so, would you be willing to share some of the questions you asked to help you understand how to improve your documentation, along…Continue
Tags: Survey
Started by Daniel Berman in Software and Stuff. Last reply by Dave Wilks on Thursday. 18 Replies 2 Likes
What direct method do you use to receive feedback from readers of your Online Help, if at all? How do you feel about embedded forms on the pages themselves as opposed to a link to a form or via forums?Continue
Started by Arnold Burian in Site Announcements Feb 15. 0 Replies 1 Like
The Latest Activity feed now shows an indicator when new items are available. Click that button, and the feed will refresh. Right now, we are loading in the most recent 30 items, but we may change that over time as we monitor how this is being used.We hope you find this useful!Continue
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Visit our Google+ pageFebruary 22, 2012 to February 24, 2012 – Hotel Zoso, Palm Springs, CA
Held annually each winter at Hotel Zoso in beautiful (and sunny) Palm Springs, CA, Intelligent Content 2012 is an intimate, three-day intensive learning experience designed to help attendees understa…
Organized by Scott Abel, The Content Wrangler/Ann Rockley, The Rockley Group | Type: conference, exhibition, and, workshops
0 Comments 1 LikeFebruary 22, 2012 from 9am to 10am – Twitter: use #tcchat20 tag. 9amPST, 12 EST, 5pm GMT
As part of the series of chats we've been having about global considerations the past few weeks, we'll discuss how to actually get something translated. How do you find translators? What formats are…
Organized by Julie Norris | Type: twitter, chat
0 Comments 0 LikesFebruary 28, 2012 from 7pm to 9pm – Stanley A. Milner Library
Join both editor hopefuls — whether at school or accidental editors on the job — and career editors to share experiences and to gain support and encouragement. Refreshments providedDoor prize: one an…
Organized by Editor's Association of Canada, Prairie Provinces Branch | Type: discussion
0 Comments 0 LikesMarch 3, 2012 from 9am to 4pm – Room #140
MS Word: The Finer Points 9:00 a.m. to 12:00 p.m. Baffled by all those Word icons across your screen? Have you ever tried to delete a paragraph above or below a Word table? Have you opened the toolbo…
Organized by Editors' Association of Canada, Prairie Provinces Branch | Type: seminar
0 Comments 0 LikesMarch 7, 2012 from 9am to 10am – Twitter. Use #tcchat20 tag. 9am PST, 12 EST, 5pm GMT
Guest SME: Julio Vazquez. Julio is a Sr. Information Architect, DITA advocate, and author of Practical DITA. Join in the chat to learn more about how DITA works.
Organized by Julie Norris | Type: twitter, chat
0 Comments 0 LikesApril 4, 2012 from 9am to 10am – Twitter: use #tcchat20 tag. 9am PST, 12 EST, 5pm GMT
Guest SME: Kristina Halvorson. Kristina is the CEO of Brain Traffic (braintraffic.com) and author of Content Strategy for the Web.
Organized by Julie Norris | Type: twitter, chat
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